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Typical response times
- • Email inquiries — within 24 hours
- • Urgent booking issues — within 4 hours
- • Refund requests — 5–7 business days
Contact Us
Have a question about your booking, or just want to say hello? Our team is here to help — reach us anytime.
Call Us
+91 93269 40044
Mon–Sat, 9 am – 7 pm
Email Us
support@onlyontrip.com
We reply within 24 hours
Office
Shop No. 4, Hyland Park CHS LTD,
SV Rd, Dahisar East, Mumbai 400068
Support Hours
Mon–Sat: 9 am – 7 pm
Sun: 10 am – 4 pm
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About OnlyOnTrip Customer Support
OnlyOnTrip is India's zero-fee online travel portal, helping travellers book flights, hotels, holiday packages, and visa services with no hidden convenience charges. Our customer support team is based in Mumbai and is available Monday to Saturday from 9 am to 7 pm IST, with reduced Sunday hours from 10 am to 4 pm. We handle flight booking queries, hotel reservation issues, refund requests, cancellation processing, and general travel assistance through multiple contact channels — phone, email, WhatsApp, and the inquiry form on this page.
What We Can Help You With
- Flight bookings: Fare quotes, booking assistance, date changes, seat upgrades, and name corrections
- Hotel reservations: Availability queries, check-in/check-out queries, property-specific questions, and early check-in requests
- Cancellations & refunds: Processing voluntary cancellations, tracking refund status, and escalating delayed refunds to airlines or hotels
- Payment issues: Failed transactions, duplicate charges, and GST invoice requests
- Visa services: Document checklist guidance, application status, and appointment scheduling support
- Corporate travel: Bulk booking inquiries, GST billing, and account management
Refund Policy Summary
Refund timelines depend on the airline or hotel's cancellation policy and the payment method used. For credit or debit card payments, refunds are typically credited within 5–7 business days from the date of cancellation. UPI and wallet payments are usually refunded within 3–5 business days. Net banking refunds may take 7–10 business days. Airline-initiated cancellations (due to schedule changes or flight cancellations) are eligible for full refunds regardless of the fare type purchased.
Frequently Asked Questions
How do I track my booking?
Visit the Manage Booking page and enter your booking reference and email address to view ticket details, cancel, or request changes.
How long does it take to get a refund?
Most refunds are processed within 5–7 business days for card payments and 3–5 days for UPI. You will receive an email confirmation when your refund is initiated.
Does OnlyOnTrip charge a cancellation fee?
OnlyOnTrip does not charge its own cancellation fee. The airline or hotel's standard cancellation charges apply as per the fare rules shown at the time of booking.
Can I get a GST invoice for my booking?
Yes. If you entered your GSTIN at the time of booking, the GST invoice is available in the booking confirmation email and under Manage Booking. For corporate bookings, contact us at support@onlyontrip.com with your booking reference and company GSTIN details.
What if my flight is cancelled by the airline?
If an airline cancels your flight, you are entitled to a full refund of the base fare and taxes, regardless of the fare type purchased. OnlyOnTrip will initiate the refund within 24 hours of receiving notification from the airline. Contact our support team if you have not received your refund within 7 business days.
Our Office
Journey Express LLP (operating as OnlyOnTrip) is registered in India and headquartered in Mumbai, Maharashtra. Our support office is located at Shop No. 4, Hyland Park CHS LTD, SV Road, Dahisar East, Mumbai — 400068. Walk-in appointments are available during business hours (Monday to Saturday, 9 am to 7 pm IST). For flight booking assistance, hotel help, refunds, or any travel-related queries, you can also reach us at support@onlyontrip.com or call +91 93269 40044.