Quick answers to the most common questions about booking, payment, cancellation and support on OnlyOnTrip.
Bookings
How quickly will I receive my e-ticket?
Domestic flight e-tickets arrive in under a minute. International tickets typically arrive in 5–15 minutes; in rare cases the airline may take up to a few hours.
Can I book without creating an account?
Yes — we create a lightweight guest account from your email at checkout. You can set a password later to manage trips and refunds.
Can I change the name on my ticket?
Most airlines do not permit name changes after issuance. A small correction (1–3 characters) is sometimes possible — contact support immediately.
Payments
Which payment methods are accepted?
UPI, credit/debit cards (Visa, Mastercard, Amex, RuPay), net banking, and wallets — all via Razorpay.
Is my card data safe?
Yes. We never store full card numbers or CVV. Payments are tokenised by our PCI-DSS compliant gateway.
What is the convenience fee?
A small flat fee that covers payment processing and 24/7 support. It is shown clearly before payment and is non-refundable on cancellation.
Cancellations & Refunds
How do I cancel a booking?
Open Manage Booking, view your booking and click Cancel to see the penalty preview before confirming.
How long do refunds take?
Once the airline / hotel releases the refund, it reaches your original payment method in 5–7 business days.
Support
How do I reach customer support?
Call +91 9326940044 (24×7) or email support@onlyontrip.com.