Terms & Conditions | OnlyOnTrip

These Terms & Conditions govern your use of OnlyOnTrip (the "Platform"), operated by Journey Express LLP. By accessing the Platform or completing a booking, you accept these terms in full.

1. Definitions

"We", "Us", "Our" means Journey Express LLP, the operator of OnlyOnTrip.
"You", "User" means any person who accesses the Platform or makes a booking.
"Service Provider" means the airline, hotel, holiday operator or visa processor that supplies the underlying travel service.

2. Role of the Platform

OnlyOnTrip is a booking intermediary. We facilitate reservations with third-party Service Providers. The contract for the actual travel service is between you and the Service Provider, and is governed by their fare rules, terms and policies.

3. Booking & Payment

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
A booking is confirmed only after we receive full payment and the Service Provider issues a confirmation reference (PNR / voucher).
You are responsible for the accuracy of all passenger/guest details supplied at checkout.

4. Cancellations & Refunds

Cancellation and refund rules vary by Service Provider, fare class and product. Please see our Refund & Cancellation Policy for the full rules. Convenience fees are non-refundable.

5. Use of the Platform

You agree not to use the Platform for any unlawful purpose, to attempt to bypass our security, or to make fraudulent or speculative bookings. We may suspend or close accounts found in violation.

6. Limitation of Liability

To the maximum extent permitted by law, our liability for any single transaction is limited to the convenience fee we charged for that transaction. We are not liable for any indirect, consequential or punitive damages.

7. Governing Law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

8. Contact

Questions about these terms? Email support@onlyontrip.com or call +91 9326940044.

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Using OnlyOnTrip — Your Agreement

By accessing OnlyOnTrip.com and making a booking, you agree to these terms. You must be at least 18 years old to make a booking. If booking on behalf of a group, you are responsible for ensuring all travellers agree to these terms and have provided accurate personal information.

Intellectual Property

All content on OnlyOnTrip — including fare data, hotel descriptions, logos, software, and design — is the property of Journey Express LLP or its licensors. You may not copy, reproduce, or redistribute any content without written permission. Hotel images are provided by properties and aggregators under licence. Flight schedules are sourced from GDS systems under data usage agreements.

Limitation of Liability

OnlyOnTrip's liability for any booking-related claim is limited to the booking fee paid to OnlyOnTrip (which is zero). We are not liable for losses caused by airline cancellations, hotel overbooking, visa refusals, or events beyond our control (force majeure). Travel insurance is strongly recommended to cover these scenarios.

Contact for Legal Queries

For legal notices or disputes, contact Journey Express LLP at legal@onlyontrip.com. The courts of Mumbai, Maharashtra, have exclusive jurisdiction over any disputes arising from use of OnlyOnTrip, governed by Indian law.

Account Termination

OnlyOnTrip reserves the right to suspend or terminate accounts that violate these terms — for example, accounts engaged in fraudulent bookings, chargeback abuse, or scraping of fare data. Users may close their own account at any time by contacting support@onlyontrip.com. On account closure, your personal data will be handled in accordance with our Privacy Policy and applicable data retention obligations under Indian law.

Changes to These Terms

OnlyOnTrip may update these terms of service periodically to reflect changes in our services, legal requirements, or business practices. We will notify registered users of material changes via email at least 14 days before the changes take effect. Continued use of the platform after the effective date of updated terms constitutes acceptance. Always check the "Last Updated" date at the top of this page to see when these terms were last revised.

Using OnlyOnTrip as a Business

Corporate accounts and B2B travel agents may access OnlyOnTrip through our business portal. Business accounts receive consolidated monthly invoices with GST breakdown, dedicated account managers, and access to negotiated corporate rates on selected airlines and hotel chains. Misuse of the business portal — including fare scraping, automated booking bots, or reselling tickets at a markup without authorisation — is prohibited and may result in immediate account termination and legal action. To apply for a business account, email business@onlyontrip.com with your company GST number and estimated monthly travel spend.

Accessibility and Platform Use

OnlyOnTrip is committed to making its platform accessible to all travellers, including those with disabilities. Our website follows WCAG 2.1 AA guidelines where technically feasible. If you encounter accessibility barriers while using the booking platform, please email support@onlyontrip.com with details and we will provide an alternative booking path. The OnlyOnTrip mobile app is designed to be compatible with screen readers on both Android (TalkBack) and iOS (VoiceOver).