OnlyOnTrip Review 2026: Is It Safe? Fees, Refunds & Customer Support — Honest Guide
In This Article
OnlyOnTrip Review 2026: Complete, Honest Assessment
OnlyOnTrip is an Indian online travel agency (OTA) operated by Journey Express LLP, a registered Indian company based in Mumbai, Maharashtra. This review covers everything a first-time user needs to know before making a booking — safety, fees, refund process, airline coverage, and what actually happens if something goes wrong.
Is OnlyOnTrip Safe?
Yes. OnlyOnTrip processes all payments through Razorpay, an RBI-authorised payment gateway that is PCI-DSS Level 1 certified (the highest payment security standard). Your card details are never stored on OnlyOnTrip's servers — they go directly to Razorpay's encrypted vault. All website connections use SSL/TLS encryption (HTTPS).
Tickets are issued directly from the airline — you receive an official airline e-ticket (not a third-party voucher) at the email address provided at checkout. This is the same PNR (Passenger Name Record) you would receive booking directly on the airline's own website.
The Zero Booking Fee — What It Actually Means
OnlyOnTrip's core differentiator is its zero booking fee policy: no convenience charge, no platform fee, no payment gateway surcharge on the customer-facing price. This applies regardless of how you pay:
- UPI (GPay, PhonePe, Paytm) — ₹0 extra
- Debit card — ₹0 extra
- Credit card — ₹0 extra
- Net banking — ₹0 extra
- EMI — interest as per your bank, no platform surcharge
The total shown at the flight search result is the total you pay at checkout. The only additions are statutory airline taxes and GST that apply equally on every Indian OTA and on the airline's own website.
Compare this to MakeMyTrip (₹149–₹299 convenience fee), Goibibo (₹99–₹249), ixigo (₹99–₹199), and Cleartrip (₹149–₹249).
Airline and Route Coverage
OnlyOnTrip covers 400+ domestic and international airlines. For Indian domestic routes:
- IndiGo — all domestic routes
- Air India and Air India Express — all routes
- SpiceJet — all routes
- Akasa Air — all routes
- Star Air, Alliance Air — regional routes
For international routes from India: Air India, Emirates, Qatar Airways, Singapore Airlines, Thai Airways, British Airways, Lufthansa, Air France, Turkish Airlines, flydubai, Air Arabia, Malaysia Airlines, and all other major carriers.
Refund and Cancellation Process
OnlyOnTrip follows each airline's own cancellation and refund policy — it does not impose additional cancellation fees beyond what the airline charges. The process:
- Log in to your account → My Bookings → Select the booking
- Click Cancel and confirm — the cancellation request goes to the airline directly
- Refund is processed to the original payment method within 7–10 working days for cards/net banking, 2–3 working days for UPI
- Airline-imposed cancellation charges are deducted as per the fare type (flexible, semi-flexible, non-refundable)
Read the full policy at onlyontrip.com/refund.
Customer Support
OnlyOnTrip offers 24/7 customer support via:
- Phone: +91-9326940044
- Email: support@onlyontrip.com
Support is available in English and Hindi. Average response time via phone is under 5 minutes during business hours; email responses within 4–6 hours.
How OnlyOnTrip Compares to MakeMyTrip, Goibibo and EaseMyTrip
| Feature | OnlyOnTrip | MakeMyTrip | Goibibo | EaseMyTrip |
|---|---|---|---|---|
| Booking Fee | ₹0 (always) | ₹149–₹299 | ₹99–₹249 | ₹0 (UPI only) |
| Payment Security | Razorpay (RBI) | Razorpay | PayU | Razorpay |
| Airlines Covered | 400+ | 400+ | 400+ | 300+ |
| 24/7 Support | Yes | Yes | Yes | Yes |
| Fare Calendar | Yes | Yes | Yes | Yes |
| Holiday Packages | Yes | Yes | Yes | Limited |
| Visa Services | Yes | Yes | No | No |
| Cab Booking | Yes | Yes | No | No |
Verdict
OnlyOnTrip is a legitimate, safe, and cost-effective Indian OTA. Its zero-booking-fee guarantee is the most straightforward pricing policy among Indian travel platforms — no asterisks, no "selected methods only" conditions. For frequent travellers or anyone making multiple bookings per year, the savings over fee-charging platforms add up to ₹1,000–₹3,000 annually.
Search flights on OnlyOnTrip →
Frequently Asked Questions
Is OnlyOnTrip a genuine website?
Yes. OnlyOnTrip is operated by Journey Express LLP, a registered Indian company. It uses Razorpay (RBI-authorised) for payments and issues official airline e-tickets directly.
What is OnlyOnTrip's customer care number?
+91-9326940044. Available 24/7 in English and Hindi.
Does OnlyOnTrip charge for cancellations?
OnlyOnTrip does not charge its own cancellation fee — only the airline's standard cancellation charges apply, as per the fare type you booked.